*Note that this does not apply to the USB Type-C model because most newer Type-C phones are inherently more advanced and compatible*.
The BoneView blue LED should light up shortly after it is connected to your device and after a few seconds, "USB Drive" will appear in the phone's main notification upper pull-down menu or your downloaded File Manager app's home screen. If it doesn't light up, one of two things is happening:
The phone or tablet is incompatible and doesn't have the required USB Host Support (please check w/ OTG Troubleshooter app, see separate section titled "Checking Android Compatibility"
BoneView is defective and you should contact us through the contact form to consider replacement. *This is very rare - as most often it stems from an incompatible device, or the user has a Type-C USB adapter that is only for charging (not our supplied data capable adapter).
**If you do have "USB Hosting Support" and a compatible device yet still the device does not light up upon connection, do the following: