*Note that this does not apply to the USB Type-C model because most newer Type-C phones are inherently more advanced and compatible*.

The BoneView blue LED should light up shortly after it is connected to your device and after a few seconds, "USB Drive" will appear in the phone's main notification upper pull-down menu or your downloaded File Manager app's home screen. If it doesn't light up, one of two things is happening: 

The phone or tablet is incompatible and doesn't have the required USB Host Support (please check w/ OTG Troubleshooter app, see separate section titled "Checking Android Compatibility"

BoneView is defective and you should contact us through the contact form to consider replacement. *This is very rare - as most often it stems from an incompatible device, or the user has a Type-C USB adapter that is only for charging (not our supplied data capable adapter).

**If you do have "USB Hosting Support" and a compatible device yet still the device does not light up upon connection, do the following:

  • Try a different SD Card. Be sure the newly installed app is open, then with the SD card fully seated into the card reader, now connect it to your phone or tablet.
  • Always ensure you are fully inserting the SD card before connecting to your phone or tablet.
  • Try restarting your phone with everything already connected.
  • The device should be lighting up when connected. If not please reach out to Support@BoneView.com