"Device not connected" or "Offline" error when trying to view photos in the app
Modified on: Thu, 8 Oct, 2020 at 9:51 AM
Please check and ensure you are using the correct app. This error is most often an indication that the wrong app is being used. If you need help with this feel free to contact us direct to help you work through this. It is also possible your iOS on the iPhone needs to be updated. Check your General Settings in the iPhone itself and update your iOS if needed.
Verify you are using the correct app here: www.boneview.com/apps
*NOTE: Do not have both apps on your phone at the same time. Uninstall the extra app if you had the wrong one previously. Only the "BoneView" app (for orange corded edition) or only the "i-flashdevice" app (for white without a cord edition) can be on your phone at one time to work.
- After app is updated, restart phone for a fresh start and make sure the app is closed out by double tapping your center home button on the phone and swiping the app off the screen to close it. Only then, fully insert SD Card before connecting the BoneView reader to your phone. Then wait for the app to ask you to allow connection on its own. After you tap "Allow" it should open the app for you automatically. Then choose "Device Storage" or "SD Card" to find your files.
- Always try a different SD card if you have one. We have found that SanDisk cards are most reliable, 8GB or larger. It really helps to "format" your card in your trail camera once in awhile to keep the card performing well.
- If this didn't work as described, repeat by disconnecting the reader from the phone and reconnect it a time or two (allowing 5-10-seconds to initialize and come online). Only this time flipping it so the logo faces the back of the phone and with/without the extender in place if using one. Your phone should pick up the device by now. This process is ensuring there isn't simply any coating from manufacturing over the connector pins preventing a good connection for the first use.
**PLEASE CLICK HERE TO REFER TO CONCERNS ABOUT CONNECTING IN LIMITED WIFI OR CELL SERVICE AREAS. i.e. DEEP IN THE BEST HUNTING SPOTS!
"Lastly, as always want you to know we stand behind our products no matter what the situation is, so please hold us to this and let us know how we can help make your experience great!"
Also, don't forget to register under our warranty form and know that we will always back our products for the life of the product should anything ever come up in the future:
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