We have been informed that the Samsung A50, although should have the USB On The Go feature enabled, is not always the case from the factory in its latest software update. As shown in this thread from Samsung,

Link here: https://r2.community.samsung.com/t5/Galaxy-A/Samsung-A50-OTG-not-supported/td-p/2354935

This is a very uncommon situation with this Samsung phone model. I do hope their next software update routinely pushed to this phone removes the need to enable this feature that most phones naturally already have.

However, some customers have been successful either taking their phone to their provider to enable USB debugging mode, or even activating this feature themselves.

YouTube offers a simple screenshot tutorial to enable USB debugging feature within the phone settings, and it goes as follows. (Video link below)

  • Go to Settings
  • Click About Phone
  • Scroll down to Build Number
  • Tap on Build Number Repeatedly 7 times, until it says 'Developer Mode Enabled".
  • Go back to main Settings menu.
  • Scroll to bottom, click Developer Options.
  • Scroll down and turn ON USB Debugging.
  • Then continue scrolling down after, and click on Default USB Configuration, and ensure File Transfer is selected.

Now it is done. Close out, then try connecting BoneView to your phone again and watch for USB Device to appear in the phone's main notification pull down menu.

Link to video tutorial: https://youtu.be/qDxsMEJ4yFQ

Again, this is a very uncommon situation for Samsung phones. We can understand this annoyance and are happy to offer a full No Questions Asked refund should you need it.

We do hope the next software update routinely pushed to your phone by Samsung will remove the need to enable this natural USB feature.