If you are receiving the "Device Offline" when trying to access your photos please try the following: 


1. Make sure the app is fully updated in the app store. 

2. Make sure your phone is fully updated in settings.

3. Try the card reader directly, without the supplied adapter.


If you are still receiving this error, please email our customer support.


Thank you for your patience, and as always we stand behind our product and will support you in anyway we can.


*Also note, that the HD version is not compatible, don't use i-FlashDevice HD, thanks!

    Direct link to correct app: https://itunes.apple.com/us/app/i-flashdevice/id1100496131?mt=8